Payment Policy

1. Secure payments

Security is part of every step of our checkout. Our website uses SSL encryption, which protects your personal and payment details from the moment you start shopping until your order is confirmed.

2. Payment methods we accept

We accept the following payment methods:

Visa
Mastercard
American Express
Apple Pay
Google Pay
Shop Pay
Klarna

The methods available for your order are shown at checkout. All prices are shown and charged in pounds sterling (GBP), and the price at checkout is the total you pay.

3. What we see (and what we do not)

We never see your full card number. After payment, we only see your billing and delivery addresses, the order summary and the last four digits of your card. You can check that the connection is secure by the padlock in your browser bar and the web address starting with HTTPS.

4. PCI DSS compliant processing

All payments are processed in line with the PCI DSS security standard (Payment Card Industry Data Security Standard). To find out how we handle your data, please read our Privacy Policy.

Contact us

If you have any questions about payments or the security of our checkout, please get in touch:

Email: ivyandhale@noveliabrands.com
Phone: +44 1793 569117
You can also write to us through our contact page.

We reply to every message within 1 to 2 working days, Monday to Friday, 9:00am to 5:00pm.

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